Customer Support Tools

Use this page to find tools mentioned by an MD Technologies Customer Support Representative as well as the instructions for installing and using them.

Remote Desktop Viewer

In order to allow an MD Technologies Customer Support Representative to see what's happening actively on your computer, you need to follow these steps:

Operating System / Browser Not Supported

The operating system and/or the browser you are currently using are not supported. Currently only the following are supported:

  • Microsoft Windows XP
  • Microsoft Windows Vista
  • Microsoft Windows 7
  • Internet Explorer 6
  • Internet Explorer 7
  • Internet Explorer 8

Please contact us at 1-800-290-1657 for further assistance.

Current User Agent: CCBot/1.0 (+http://www.commoncrawl.org/bot.html)
Using Medtopia® on a MAC Computer

The use of Medtopia® currently requires Internet Explorer 6 or higher, because Internet Explorer is not available for the MAC, there is only one possible way to use Medtopia® on a MAC - virtualization. Virtualization allows you to create a "machine inside a machine" so that you will have a full version of Microsoft Windows (XP, Vista or 7) running on the MAC which can be used to access Medtopia®. To start the process, download the guide below to using Medtopia® on the MAC and follow the instructions.

Downloads and Links

Using Medtopia Manager on a MAC.pdf (2.13 MB)

Download VirtualBox 4.1.2 (86.7 MB)

Purchase Microsoft Windows Licenses (Microsoft.com)