Frequently Asked Questions

Medtopia® Manager FAQs

How Is Your Customer Support?

Our Company’s number one mission is to provide the best service and support possible. Our support department is always available to assist customers with any problems or issues. Our support department is the pride of our company.

How Secure Is My Data?

Access to Medtopia® Manager is secured using proven cryptographic methods to authenticate users and transmit data between your offices and our servers. Our servers, located within secure data centers, require biometric, electronic identification cards and password protected clearance before access is granted to them.

How Many Users Can I Have?

Unlimited users

Who Backs Up Our Data?

We perform all back up processes daily that would normally require administration by one of the office staff. Your data is backed up both locally at our data centers and off-site to a data storage facility geographically separated from our two data centers. Backups are monitored daily and stored using proven encryption.

Who Handles My Claims Processing?

We handle all the batching and submission of claims as well as claim scrubbing and posting of ERA’s and rejections

What Is The Cost Of Upgrades?

Upgrades in the software are free.